At Seva Travel, we understand that plans can change, and we aim to provide flexibility to our customers while ensuring fairness to all parties involved. Please read the following refund and cancellation policy carefully before making a booking.
Booking Cancellation
- Cancellation by Customer: If you need to cancel your booking, please notify us as soon as possible. Cancellation fees may apply depending on the timing of your cancellation and the specific terms and conditions of the tour package or service booked. Please refer to the booking confirmation or contact us for more information.
- Cancellation by Seva Travel: We reserve the right to cancel or modify bookings due to unforeseen circumstances, including but not limited to inclement weather, natural disasters, or other events beyond our control. In such cases, we will notify you as soon as possible and provide alternative arrangements or a full refund, as applicable.
Refunds
- Refund Eligibility: Refunds are issued in accordance with the cancellation policy applicable to the booking. Refunds may be subject to deduction of cancellation fees or non-refundable deposits, as specified in the booking terms and conditions.
- Refund Processing: Refunds will be processed using the original payment method used for the booking. Please allow up to 20 business days for the refund to appear in your account.
- Non-Refundable Items: Certain items, such as processing fees or non-refundable deposits, may not be eligible for refunds. Please review the terms and conditions of your booking for details.
Modifications
- Booking Modifications: If you need to modify your booking, please contact us as soon as possible. Modifications may be subject to availability and additional fees, depending on the nature of the modification and the terms of the booking.
Contact Us
If you have any questions or concerns about our refund and cancellation policy, please contact us at info@seva-travel.com. Our customer service team is available to assist you and ensure that your experience with Seva Travel is as smooth and enjoyable as possible.